Digital Operations Procedures.
By accessing or using the services provided by Elcinco Africa , you agree to be bound by these Terms of Service (TOS). These terms constitute a legally binding agreement between you (The Client) and Elcinco Africa regarding digital design, engineering, and consultation services.
We do not operate on assumptions. All engagements are governed by a specific Statement of Work (SOW) that overrides these general terms in case of conflict.
From SOW signing to final delivery, our process follows a strict linear progression to ensure quality assurance.
Deposit: A non-refundable retainer (30-50%) initializes the workflow.
Net-15: Invoices are due 15 days from issuance.
Suspension: Accounts aged past 30 days trigger an automatic service freeze.
Ownership is binary. Until final payment is cleared, The Agency retains all rights. Upon settlement, the "Deliverables" become your exclusive property.
The Client may terminate the agreement at any time by providing written notice. The Client is responsible for paying for all work completed up to that date.
Limitation of Liability: The Agency shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our services.